Frequently Answered Questions

What are your delivery times?

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it.

Shipping time = the time between when your order has been shipped and delivered to you.

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

All items being sold at Shopplicity are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.

 

Can you ship to my country?

We can ship our products to almost every country and can offer a free shipping service for most of them.

We do not ship to China, South Sudan, Yemen, Crimea, and Syria.

How can I deal with customs duties on my orders?

We can not guarantee or predict the value of the customs duties you may have to pay to receive your order. Please contact your local post office or Customs agency or visit their official help centers to inquire about the customs regulations and tariffs of your country.

 

Why is my parcel at the local post office?

Orders shipped with Standard Shipping or a free shipping method may be delivered directly to your local post office. We will inform you once it has arrived. Please use your identity document and the tracking number to collect your parcel.

If you are not at home for its delivery or the package is too big for your mailbox, your parcel may return to your local post office. A notice will usually be left on your door or in your mailbox.

 

The delivery of my order is taking longer than expected. When will I receive it?

Below are some suggestions:
- Check the status of your order;
- If it can be tracked, calculate the number of business days between its shipment date and the current day. Business days refer to the period of time between Monday and Friday and do not include national holidays or weekends;
- If its estimated delivery time has not passed yet, please wait for some other days. If you have not received your parcel during this period of time, you can confirm that the shipping address is correct;

If there are no problems with your address, the delivery of your order may have been delayed by slow Customs, logistics or postal clearance procedures.

 

How can I track my order?

You can track your order in different parts of our website according to its current status.

Processing: you can check its status in the “My Orders” section of your Shopplicity account.

Shipped: once your order has been shipped, you will receive an e-mail from us with the tracking code and a link where to track it (www.17track.net). You can also find the tracking details of your order on the “My Orders” page.

 

Why does my tracking show "Not Found"? Why do I see no updates in the tracking information of my order?

Tracking information should be updated 3-7 days after its shipment. Rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

 

What does "Split Shipped" mean?

If your order contains several products, it will be split and the items currently available will be shipped first. We will then send you the out-of-stock items after they have been restocked.

 

What is your policy for Buy 2, Get 1 Free?

In order to qualify for the promo, you have to add 3 items to your cart. Discount will be applied automatically once you have added 3 products into your cart.

Some items of high value are excluded from the promo. 

 

I can see that the status of my order shows "Delivered", but I have not received my parcel. What can I do?

Below are some steps and suggestions on how you can solve this issue:

  • Check if the shipping address of your order is correct;
  • Ask your neighbors, relatives or friends if they have received the parcel on your behalf;           

All orders reported as "delivered" by shipping companies are considered delivered. Shopplicity cannot be made liable for non-delivery in this case.

 

Why should I verify my identity when paying with credit card?

If we have asked you to verify your identity, this is to safeguard the security of your account and to prevent frauds. You will receive a notification e-mail from support@shopplicity.com asking to verify your identity.

Please reply and attach the following files to the same e-mail:
- A picture or a scan of your credit card showing only its last 4 digits and the cardholder’s name;
- A picture or a scan of your driving license, passport or national ID card; 

Please cover your personal information (birth date and similar ones) and your ID/passport/driving license number.

The information submitted will only be used to verify the authenticity of the cardholder’s identity, and will not be shared or sold to third parties.

60 days guarantee

Contact Us for a refund when you don't receive your order within 60 days from purchase date.

Costumer Satisfaction

If you are not satisfied with your purchase, you can return a product within 3 days after delivery to receive a replacement or a refund.

Free Shipping

At Shopplicity, we make sure you get the most value for your money, hence we took shipping fee off your shoulders.